Top five reasons customers decide upon Diplomat™ self-service

With so many case studies under our belt, we thought we would share with you the top reasons why our customers decide upon self-service laptop/tablet loans.

1. Automate their existing manual loan system

Staff found that by automating their existing manual loan system it is far easier to manage.

Manual loaning of devices often sees students or staff queuing at service desks to sign devices in and out. There are no paper forms to complete with the automated process as the system allocates the device to the user by loaning the device similar to that of a library book.

2. Save Staff Time

By choosing to automate the manual loan process it saves staff time, allowing them more one-to-one time with the user or freeing them up to tackle other tasks.

The service offers easy monitoring of device availability, saving IT technicians’ time. The availability dashboard that comes with the lockers shows which devices have been loaned and where there is availability. This information can be shared via APIs so users know exactly where a device is free.

Paul Davies, IT quality manager, Birmingham City University, says: “The introduction of LapSafe® Availability Dashboard enables BCU to publish real time stats for their students so that they can find a Diplomat™ that has laptops available to borrow across the site. This saves students from having to queue or wander around the university looking for availability.”

3. Increased Access to Technology

Self-service laptop or tablet loans offers flexible access to technology at anytime of day or night. By offering 24/7 access, devices can be shared helping to bridge the digital gap for learners that would otherwise not have access to IT. Self-service laptop loans are often requested in student surveys and some student unions have either piloted projects or even funded the service.

4. Smarter Use of Space

With space often in demand and costs at a premium, providing agile and flexible learning or working space came high on the list. Self-service laptop loan lockers have helped to replace traditional PCs and desks, allowing the space to be utilised more effectively. Group learning/working areas can be put in place to allow for collaboration, mixed with individual booths for when individual space is required. As the self-service lockers are secure, there is no need to keep them behind a desk or in a separate office – they can quite easily be installed in busy areas or corridors.

5. Best Charged Device

LapSafe®’s ultra-safe power management ensures that all devices are charged simultaneously in the fastest possible time. Our Diplomat™ lockers issue the best-charged device ensuring no device is loaned without sufficient power. Our customers have all said that this is really important when making their choice to automate their service.

Over 70% of UK universities have now automated their manual device loan service using LapSafe®’s Diplomat™ Self-Service Device Loan lockers. We have also seen an increasing number of sixth forms and colleges adopting the service over the last two years.


For more information on the LapSafe® Diplomat™ visit www.lapsafe.com, call 0800 130 3456 or read our many case studies at www.lapsafe.com/case-studies

Leave a Reply

Send an Invite...

Would you like to share this event with your friends and colleagues?