UCISA Support Services Conference 2018

Preview: Gareth Edwards, Head of IT, Dept of Engineering Science, University of Oxford, tells us what’s coming up at the next UCISA event

SS18 returns to the Jacobean splendour of Crewe Hall. Building on last year’s theme ‘It’s not about technology, it’s about people…’, we will be thinking about the people who deliver IT services, asking not who dunnit? but who does IT?

The faces behind great IT often remain anonymous. Our users can be blissfully unaware of the people, skills and experience that go into delivering the services they rely on. The how of our work is better discussed than the who – but subjects like recruitment, diversity, development and retention are vital issues for us all.

Our programme aims to explore these topics, offering ideas and tips from inside and outside the sector. There will be the opportunity to catch up on developments in Service Management with talks from VeriSM Chief Architect Clare Agguter and ITSMF CEO, Barclay Rae. We’ll hear from sector role models including award winners Heidi Fraser-Krauss, University of York and Tanja Lichtensteiger, Leeds Beckett University. We are also bringing back some of our popular interactive sessions, including Room 101, 20×20 delegate presentations and panel sessions exploring Conference themes.

We encourage staff early in their careers to join us this year and have improved our induction programme to offer more support and networking opportunities throughout the event.

Away from the Conference stage, we have increased opportunities to network, meet colleagues from across the sector and catch up on the latest happenings, solutions and best practice from each other and our event exhibitors. There are some murderously entertaining evening activities planned, including a Conference first – PowerPoint Karaoke! 

The Conference runs from 4–6 July at Crewe Hall in Cheshire. View the full programme and book your place at the UCISA website: www.ucisa.ac.uk/groups/ssg/Events/2018/ssg18 

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