The C3 platform will initially connect via DPNSS but is fully SIP-supporting. This ensures that any technology investment is protected, regardless of changes to the university’s core infrastructure supplier when Bristol does move to IP voice.
Initially, the system will launch running C3 voice messaging and its IVR scripting tool (Fusion). Integrating to Google Mail, the platform is fully-enabled to provide advanced messaging functionality, voice recognition and call recording.
C3’s platform is also fully extensible so that the team can scale the system; adding other multichannel contact centre functionality to suit evolving user requirements, whilst keeping control over associated costs.
C3 specialises in multichannel customer engagement solutions for the higher education sector. Because the company’s platform (and associated applications) are infrastructure agnostic, they can be deployed at any point in the IP migration process. This enables organisations to “sweat” existing investments by deploying leading-edge technology on the PBX, and simply migrating applications across to IP.
C3 will be demonstrating its multichannel contact centre and IVR scripting software at UCISA 2014 (26-28 March, Brighton Conference Centre). Visit Stand 45 to find out more about C3’s technology and the benefits of working with 3rd party providers during the IP migration.