The accommodation services were picked up in a survey of thousands of students in more than 200 UK universities and colleges.
The National Student Housing Survey (NSHS) is an annual survey of students in higher education across the UK, conducted by independent agency Red Brick Research. It asks them how satisfied they are on a range of issues with regards to all types of accommodation (including rented private housing and halls of residence), allowing participating institutions to measure performance against national and regional benchmarks.
Around 19,000 students responded to the 2014 survey – with the University of Derby achieving among the best results of any institution.
Derby topped the survey’s categories for:
- Best Customer Service – Awarded to the university or private hall provider achieving the highest levels of customer service.
- Best Environmental Management – Awarded to the university or private hall provider with the best recycling and environmental facilities.
The University was also one of two runners up in the ‘Best Student Broadband’ category, for the supplier of the broadband service with the highest satisfaction rating (won by Northumbria University).
Mark Travers, Operations Director for Derbyshire Student Residences Ltd (the University’s accommodation company), said: “A lot of students took part in the National Student Housing Survey and I’m delighted to see that the University of Derby’s accommodation services are held in such high esteem, particularly in the area of customer service.
“We have been working very closely with Customer Plus, the Derbyshire-based customer experience consultancy, to improve the way we treat our student customers and this has obviously been recognised by them. We have a good team of halls managers, office staff, caretakers and maintenance crews, residential assistants and community supervisors who do their best to ensure students live in good University accommodation.”
Angie Dunkley, DSRL Customer Services Manager, added: “We’re so proud of winning the ‘Best Customer Service’ award. Following on from our ‘Accommodating People’ change programme, which we ran last year in conjunction with Customer Plus, we’re now starting to see the benefits of our hard work.”
The University and Customer Plus jointly won a Bronze award in the ‘Customer Service Training Programme of the Year (General)’ category of the 2014 National Customer Service Training Awards, for its staff training programme.