Ucisa – SSG20: Be Amazing Festival

Sharing innovative solutions to our mutual challenges, this is an opportunity to connect with sector peers and to leave with inspirations to transform our support services world.

Presentations include a showcase from the University of Lincoln on their cross team collaboration project to implement an AI Chatbot for the Service Desk as well as a showcase from Canterbury Christ Church University on how IT have driven the road to Customer Service Excellence accreditation to improve the student experience.