UK and Ireland’s best student accommodation revealed, as voted for by students

Announcing the winners of the National Student Housing Awards in the UK and Ireland, including a new category in student wellbeing

Red Brick Research are thrilled to partner with University Business in announcing the winners of 2019’s National Student Housing Awards. Fourteen awards were up for grabs in the UK and five in Ireland, including a brand-new ‘best student wellbeing’ award in both territories.

This year, there were more finalists in each UK awards category than ever before, recognising the growing nature of the National Student Housing Survey (NSHS) and the great work being done by student accommodation providers across the board.

Over 40,000 student responses were received in the National Student Housing Survey for UK and Ireland during the 2018/19 academic year, a new record for the survey. This year has also seen the launch of Shifting Foundations, the landmark report on 10 years of NSHS data, providing insights into the trends and factors affecting student accommodation in that time and what implications this has for the future.

Sarah Jones, NSHS project lead, said: “Congratulations to all our 2019 winners. The winners are determined entirely through student feedback – and there’s no panel of judges more informed or important than the students that they serve. Through our innovative tracking, benchmarking and reporting options, the NSHS has helped to raise the bar on student accommodation across the UK and Ireland, and these providers have gone above and beyond to meet these rising standards. I hope HEI and PBSA teams across the UK and Ireland take a moment to mark their achievements.”

Headline award winners – UK

Best student wellbeing – University of Derby

“Student Living at the University of Derby is delighted to be the winner of the best student wellbeing award in the National Student Housing Awards 2019. We take our duty of care responsibilities very seriously and it is fantastic to see that our strong wellbeing agenda has made a positive impact on the student experience, laying a firm foundation from which students can flourish and thrive.”

Best university halls – Lancaster University

“Lancaster University is thrilled to be named best university halls once again and we’re grateful to all our residents for rating us consistently highly across the board. Student accommodation is an ever-changing market and we constantly look at feedback, such as that received in the National Student Housing Survey, when developing our estate to make sure we keep delivering on what the students want.”

Best private halls provider – Host

“We’re thrilled to have won the award for best private halls provider for a second year running. We always strive to exceed the exceptional quality student accommodation we provide, and our staff work tirelessly to deliver the best possible experience for our students. Winning this award again reaffirms that Host continues to be held in the highest regard by students across the country. This recognition means a great deal to us all at Host and we receive it with pride and thanks.”

Best customer service – University of Derby

“Student Living at the University of Derby is delighted to be the winner for best customer service in the National Student Housing Awards 2019. Our long-term approach to customer service ensures we are continually listening to the needs of our customers and refining what we do to suit their requirements. We provide a warm supportive environment and a personalised customer experience building empathy and trust with residents.”

Best value for money – Edge Hill University

“Edge Hill University works hard to deliver genuine value for money to our students, so we are delighted to receive the national accolade for best value halls. We think our combination of quality, facilities, environment and price is excellent and it is great to have this confirmed in feedback from the students themselves.”

Award winners – UK

Best learning environment – The Cube, Loughborough [CRM Students]

“The Cube is so thrilled to have won the award for best learning environment.

It means so much to us and the team wants to thank all who voted for the Cube. It truly is a rewarding achievement for the team, and the Cube is so proud of the community we have built together and the students that make the building extra-special. We are so pleased that our residents enjoy living with us.”

Best individual accommodation – The Combworks, Aberdeen [aparto]

“The Combworks, aparto is thrilled to have won this award, which recognises the great family environment that the residence team has created, along with our modern studios and year-round events.”

Best student broadband – aparto

“aparto is delighted to be recognised for the fast and efficient broadband service provided to residents by Ask4, a key partner in ensuring all aparto residences have the same high-quality internet service.”

Best booking experience – The Student Housing Company

“The Student Housing Company is delighted to have won the award for best booking experience, a symbol of the attention to detail delivered at all levels.”

Best moving-in experience – The Student Housing Company

“The Student Housing Company is thrilled to have won the award for best moving-in experience, as it strives to create the best service where students can feel safe, comfortable and looked after.”

Best student community – Cardiff Metropolitan University

“Cardiff Metropolitan University is delighted to win best student community 2019. The award is testament to our continued investment in supporting the student community with a diverse range of alcohol-free social events that are free to attend. In the past year, we held 463 events, interacting with 6,317 students over three campuses; including yoga classes, free haircuts, community litter picks, barbecues, book clubs, cinema trips, etc – all of which have helped us build a student community that we are proud of.”

Best specialist accommodation – Goodenough College, London

“Goodenough College is absolutely delighted to have won the award for best specialist accommodation provider in 2019. We have won an NSHS award for the sixth consecutive year, and this success bears testament to the dedication and efforts of our staff to do the best that they can for our members and, in turn, our members’ wonderful appreciation of our efforts. We are extremely grateful to everyone involved.”

Best environmental management – University of Derby

“Student Living at the University of Derby is delighted to be the winner of the best environmental management award in the National Student Housing Awards 2019. Aligning our goals with the university’s environmental strategy, we have reduced our environmental impact in a number of ways. In addition to upgrading to LED lighting across the estate and heavily insulating all our new builds, we encourage good environmental practice among our students and staff.

We have introduced point-of-use sorting for waste and we promote end-of-year charity donation and recycling schemes, as well as encouraging coordinated flat purchasing to avoid waste. We aim to ensure the green choice is always the simplest option.”

Best small provider – CODE Student Accommodation

“Code Student Accommodation is incredibly proud and honoured to have won best small provider for the fourth year running. We will continue to utilise the invaluable NSHS feedback to drive even more improvements for our student guests.”


International Accommodation Quality Mark (IAQM) Winners

aparto (UK and Republic of Ireland)

Bangor University

CODE Student Accommodation

CRM Students

CityBlock Ltd

Collegiate AC

Derwent Students

Dublin City University (Republic
of Ireland)

Fresh Student Living

Goodenough College

Host

International Students House

Lancaster University

London School of Economics and Political Science

Manchester Metropolitan University

Nido Student

Prime Student Living

Queen Margaret University

Queen’s University Belfast

Student Cribs

The Student Housing Company

University of Derby

To see all this year’s finalists for the National Student Housing Awards 2019, go to:

https://universitybusiness.co.uk/dashboard2/Article/finalists-announced-best-providers-of-student-services-and-accommodation-2019/


Headline award winners – Ireland

Best student wellbeing – Uninest Ireland

Uninest Student Residences strives to provide the best living experience for students in Cork and Dublin, offering stylish, secure and sociable student living. It aims to provide exceptional levels of customer service to our residents and valued partners, striving to be clear and upfront in our communications and cost and listening to its residents, their families and Uninest’s educational partners.

Best university halls – Dublin City University

“Dublin City University is delighted to take part in the NSHS Ireland.

We absolutely prioritise understanding our students’ needs and want to create the best possible student living experience. By taking part in the NSHS, we hope to further refine our accommodation offer and understand our wider market position.”

Best private halls provider – aparto

“aparto is more than just somewhere to stay – it’s a place where you can unwind, get involved in great events and meet amazing, like-minded people from around the world. From superb locations to a varied social programme, the student experience is what matters most to us.”

Best customer service – University College Dublin

“As a leader in the provision of university campus accommodation, we strive every day to provide the best facilities, services and welcome to all our students.”

Best value for money – Dublin City University

DCU is a young, dynamic and ambitious university with a distinctive mission to transform lives and societies through education, research and innovation. DCU is recognised nationally and internationally as a centre of academic excellence with over 16,000 students.


Find out more about the National Student Housing Survey (Ireland) at:

https://universitybusiness.co.uk/dashboard2/Article/student-accommodation-survey-arrives-in-ireland

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