Whether it’s with the products and services we provide, the charities and causes we support or the communities we serve, everything we do is with our members’ best interests at heart.

Why choose us?
We’re the world’s largest building society. Over 160 years ago we opened our doors as a building society. Run for the benefit of our members, being a building society means that we’re free to reinvest more of our profits to improve the products and services we offer.

We support your local communities
Last year alone our employees spent over 19,000 hours volunteering on community projects. By 2017, our members and employees will have helped decide how we invest £15 million to support local communities.

Our members decide how we’re run
Each year we ask our members to take part in our AGM and vote on key decisions about how we operate as a business. It’s your Society, so it’s only right that you help set the direction we take.

We listen to what our members have to say
Our members told us that they wanted a greater choice of current accounts with a range of features, such as commission free cash withdrawals abroad and in-credit interest. So we launched FlexPlus and FlexDirect.

We provide great service for our members
With the best customer satisfaction amongst our high street competitors* and access to exclusive products, it’s no surprise millions of people prefer to do their banking with a building society.

We’re committed to being an ethical business
Every decision we make as a business is underpinned by our core values of decency, fairness and dependability. Doing the right thing for our members is at the heart of what we do.

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