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Streamlining the student accommodation process

By Nick Lomax, Marketing Manager, Kinetic Solutions

Posted by Hannah Vickers | March 18, 2017 | Facilities

Streamlining is a buzz word in many areas of life – but is often something that can frustrate us all as the customer if the overall experience is not enhanced.

The quest to ‘streamline’ and to make accommodation processes as efficient as possible demands a strong partnership with students and accommodation teams alike, to ensure that no requirements are missed from either group.

By working to remove the hassle from the processes using some of the highlights below, we can set the student up to enjoy their wider educational experience.

Everyday technology habits...

With the demands of today’s students driving a more professional approach to their studying experience, we have to respond to the way that students use their technology and devices throughout their time at university.

Incorporating our everyday technology habits in the design and use of the software, reduces the ‘stop-and-think’ time during key processes, driving the desired adoption and continued engagement. By keeping everything at hand via mobile access we can ensure that online requests, social interaction and that all-important parcel delivery notification are no more than a swipe away.

Managing the complete student journey...

Using a visual, hotel-like booking process that reassures students (and parents) about the options and facilities on campus via responsive sites, creates a confidence and engagement level with systems that institutions can develop over time.

With the student experience incorporating everything from application to graduation, the need for streamlining does not now stop at this level.

Building on this with a smooth arrival day via a single arrivals pass and the chance to sign-off their room inventory online cuts down on the accommodation team’s administration and drives up the efficiencies for the student.

And not forgetting the accommodation teams...

An effective software solution will relieve pressure from the accommodation teams and create time and opportunity for increased service levels.

A strong core system that includes functionality such as a mass allocator and powerful student searches that match the student lifecycle, puts the team in the best position possible to deliver the highest service level to their students. 

Kinetic Solutions are the UK’s leading software provider for student accommodation.

Visit the team at ASRA 2017 to find out more or contact us at www.kineticsolutions.co.uk or info@kinetic-solutions.co.uk and on 01234 757350

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