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Evolving demands

Laptop self-service and charging technology enhances the student experience at Royal Holloway, University of London

Posted by Rebecca Paddick | November 19, 2015 | Facilities

The loaning of laptops is a process that has been implemented in many university libraries with great success.

The computelT™ unit from D-Tech takes that concept and refines it for the purpose of efficiency and accessibility and has recently been installed in the Bedford Library at Royal Holloway, University of London.

The evolving demands of academic libraries and the pressure to offer a 24/7 service means that it’s no surprise that university libraries are enjoying the benefits of laptop self-service and the cost-saving implications of fewer fixed PCs, network sockets and fixed desks. The computelT™ lends itself to the open-plan, flexible and transient feel that to­day’s students seem to flourish in.

computelT™ is modular in design meaning that libraries can begin with a unit housing a minimum of 12 lockers and self-service terminal and then build on this as and when their budgets allow. A self-service terminal has the capacity to operate up to 96 lockers and these will accommodate all laptop brands. The computelT™ is also fully customisable meaning that the exterior finish can be designed to complement the design of the library. Royal Holloway opted for a very modern and clean looking all-white finish for their 48-locker unit.

"Students are now able to borrow the library laptops at any time during opening hours, independently from the helpdesk service. Our installation is not intrusive within the library space and looks smart alongside our other self­-service facilities"

The computelT™ also boasts a ‘bring your own device’ feature, meaning that the multitude of students that are lucky enough to own a laptop, Mac or iPad can utilise the charging facility with peace of mind.

Royal Holloway, University of London said: “The Library Service at Royal Holloway, University of London, has been loaning laptops for use within its libraries for a number of years, enabling us to provide flexible working spaces and limiting the need for fixed PC provision. Laptop usage has been very high and until recently was based on a manual issue system, operated via the helpdesk during core opening hours.

"To improve the student experience and as part of the move towards an increasingly accessible self-­service model during its long opening hours (24/5, and for part of the year, 24/7 in term time), the Library Service made the decision to introduce a self-service laptop locker system, integrated with its Library Management System.

"The new system was installed in April 2014 in the Bedford Library, the larger of our two campus libraries. The benefits to the students were immediately evident through continuous use and very positive feedback. Students are now able to borrow the library laptops at any time during opening hours, independently from the helpdesk service. Our installation is not intrusive within the library space and looks smart alongside our other self­-service facilities. The students find the lockers straightforward to operate and have quickly appreciated the benefits of the service.”

For more information on how the computelT™ can revolutionise your library space, please call one of our consultants on 01394 420077 or email info@d-techinternational.com

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